Last updated: October 5, 2026
Personalized items
Because personalized items are engraved or made to order just for you, we don’t accept returns or exchanges on personalized items, including for change of mind or for spelling you entered at checkout. If there’s an issue with your order, please contact us and we’ll work with you.
If something is wrong, we’ll make it right
If your item arrives damaged or defective, or we made an engraving mistake, contact us within 14 days of delivery with your order number and a photo. We’ll send a replacement or issue a full refund, your choice. You won’t need to send the item back unless we ask.
Non-personalized items
Items that were not personalized can be returned within 30 days of delivery. Before sending anything back, email sales@signaturelaserdesigns.com to get a return authorization number; returns without one can’t be accepted. The customer pays return shipping, unless the item arrived damaged or we made a mistake.
Cancellations
You can cancel for a full refund until we start production. Contact us as soon as possible; once engraving begins, we can’t cancel.
Refund timing
Approved refunds go back to your original payment method. Your bank may take 5–10 business days to show it.
Questions? Use our Contact page or call 770-687-1782.